Millau Grands Causses Tourism

1. Listening to customers and putting them at the heart of our strategy:
   Providing and guaranteeing an efficient and effective welcome that is constantly evolving in our reception areas, off-site and at professionals’ premises;
   Taking into account customer feedback and opinions in order to guide our services;
   Renewing our “product” offerings every year in line with expectations.
2. Give the team the means:
   Enable employees to constantly progress (training, feedback…);
   Set up a suitable organization to implement the strategy in project mode;
   Integrate quality into management and involve the team in collective orientations and decisions;
   Give the team the means to anticipate so as not to suffer.
3. Listening to socio-professionals:
   Anchoring a permanent mode of consultation with all the destination’s sectors;
   Accompanying professionals to adapt their offers in line with customer behavior and market trends (Taf & Co)
   Building our action and promotion plans for the destination in line with shared priority targets.
4. Implement the strategy defined by the community and the objectives agreement:
   Promote work with teams from the communauté de communes.
5. Build with public and private partners:
   Collaborate with the Comité Régional du Tourisme et des Loisirs d’Occitanie, the Parc Naturel Régional des Grands Causses, the Agence d’Attractivité et du Tourisme (ADAT) de l’Aveyron and all the tourist offices of the two Grands Sites Occitanie “Millau-Roquefort-Sylvanès” and “Gorges du Tarn”;

To maintain the Qualité Tourisme brand, it’s a real process of organization, structuring, training and services that are in place within the Tourist Office. Today, the Qualité Tourisme mark rhymes with progress and continuous improvement. Values shared by all Tourist Office staff, driving a dynamic that enables us to carry out our different commitments.

A CUSTOMER AND PROS STRATEGY
For our customers, placed at the heart of our strategy, we guarantee a welcome with a smile, reliable, verified, relevant and personalized information. We also listen to our customers’ needs and make suggestions that are tailored to their individual requirements, so that they can enjoy a unique experience. We are committed to taking into account the feedback and opinions of our customers to always best adapt to their needs, and also to constantly innovating to renew our “products according to” expectations every year.

For our socio-professionals, we undertake to define and perpetuate a permanent mode of consultation with all the destination’s sectors, to be available and attentive, to support them in adapting their offers to the market, and to work together to promote the destination and enhance the value of their products.

For our team, we give everyone the means to progress and get involved in collective decisions, to benefit from well-being at work.

These commitments reflect our identity and what we want for our tourist destination, which we wish to be of excellence!